WE’RE DEDICATED TO ANALYSING DATA TO ADVANCE YOUR CHARITY'S DIGITAL JOURNEY

The 2024 survey is closed but our mission continues as we analyse the survey data to deliver actionable insights that help your charity thrive digitally. Stay tuned for what’s coming!

Thank you to everyone who participated and contributed their valuable insights. Don’t miss the chance to learn from the findings!

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ABOUT THE PROCESS

Since its inception in 2017, the Charity Digital Skills Report has been a crucial barometer of digital skills, attitudes, and support needs across the sector. We are now meticulously reviewing the diverse responses regarding your organisational priorities, barriers to digital adoption, funding needs, and specific digital challenges. Your contributions are instrumental in shaping our comprehensive report.

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The survey

We include a range of questions about your overall organisational priorities, barriers and funding needs, as well as specific digital skills and challenges. All the questions are optional, you don’t need to be an expert (although you might be!) and you don’t need to complete them all.

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The report

We will publish all our results here by July 2024 and share these widely. You can opt in to join our mailing list and be notified about our work. We will advocate for change based on what we find amongst those providing funding and support.

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The findings

Everything you have told us via the surveys has year on year helped us track how charities are evolving, as well as gathering insights into areas that are critical success factors for digital progress, such as understanding users, leadership and governance and strategy.

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Anticipating the publication of our findings? You can sign up for our mailing list to receive updates on our work and the forthcoming report. We are dedicated to advocating for digital transformation in the sector based on these insights, especially in areas crucial for digital success like user engagement, leadership, governance, and strategy.

WHY READ THE REPORT?

Every year, we meticulously redevelop our survey to capture a comprehensive snapshot of the digital needs within the charity sector, enhancing its overall impact. Reading our report empowers you to:

  • Discover digital needs
    Learn where your charity might be lacking in digital effectiveness and what steps you can take to maximise impact.

  • Enhance efficiency
    Explore how technology can streamline your charity’s operations. Our report provides data-driven insights into optimising your organisation’s success.

  • Benchmark progress
    Gauge your organisation’s digital maturity against the wider sector. Understand where you stand and what you need to move forward.

  • Evaluate sector trends
    Gain an in-depth understanding of how emerging technologies are shaping the digital landscape. Learn from the experiences of others in the sector to better position your charity for digital advancements.

  • Identify skill gaps
    Recognise areas where your team can enhance their digital knowledge and confidence. Our report highlights the crucial skills needed in the evolving digital space and points you to resources to bridge these gaps.

By subscribing to receive our report, you ensure you are equipped with the latest insights to drive your charity’s digital strategy forward effectively.

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Sector response

Find out what leaders think of the survey and what our reports mean for the charity sector.

Without leadership from the most senior levels of the charity sector we cannot hope to really maximise the opportunities digital offers us to improve our impact, extend our reach, increase our cost effectiveness and maintain relevance with our communities. This report demonstrates very clearly that at CEO and board level there is much work to be done here.
Jane Ide
Jane IdeACEVO
As we all get used to living with COVID-19, and adapting our services and business models accordingly, this latest data offers vital insight into how far the charity sector has come and the challenges and opportunities ahead.
Faiza Khan
Faiza KhanNational Lottery Community Fund
It’s promising to see so many charities still committed to sharing their digital progress. This report is an important tool to help us reflect on our own journeys and remind us we are all experiencing similar challenges and successes.
Vicky Charles
Vicky CharlesShelter
This report highlights some really interesting points, many of which we come across regularly when discussing digital issues with the charities with whom we work.
Alan Moody
Alan Moodym-hance
It is really wonderful to have the continuing insight provide by the Charity Digital Skills Report and to be able to see the developing trends.
Jonathan Chevallier
Jonathan ChevallierCharity Digital
The new Charity Digital Skills Report highlights the very significant issue of mental health; in our new ‘hybrid’ working world, this is incredibly important and has become a key area of focus post pandemic.
Carol Rudge
Carol RudgeHW Fisher
It’s great to see that 75% of charities have diverse teams developing digital products and services, and put an emphasis on increasing the diversity of service users as well. It shows that charities increasingly care about providing equal access to services to people from all walks of life, which we won’t achieve if the design of products and services isn’t inclusive.
Dama Sathianathan
Dama SathianathanChayn
This report provides invaluable insight into the different balance of needs across the charity sector, with many more small organisations responding this year.
Ellie Hale
Ellie HaleCatalyst
As the report highlights, what comes next is crucial – charities now feel able to look to the future and plan in response to the unexpected changes the pandemic wrought. This proactivity is where data can make a huge difference in insight, planning, and prediction.
Giselle Cory
Giselle CoryDataKind UK
Digital continues to be a priority for charities coming out of the pandemic with demand for digital services still high. Funders are a key part of enabling charities to deliver safe, inclusive and effective services, and to harness the other benefits of digital for impact.
Patrick O’Kelly
Patrick O’KellyThe Clothworkers’ Foundation
It is fantastic that so many charities have responded this year, and their voice is represented well, be they small, medium or large. Yet, the report has highlighted the seemingly growing skills gap between smaller and larger charities.
Deborah Fortescue
Deborah FortescueDigital Wonderlab
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