Public urged to donate safely this Christmas as it’s revealed £1.6m was lost to online charity fraud over the past year

The Fundraising Regulator, the Charity Commission for England and Wales, National Trading Standards and Action Fraud are joining forces to call on the public to give safely when donating online. Data from Action Fraud reveals that £1.6m of the public’s money was lost to online charity fraud over the past year. The fraud captured by this data includes asks for donations for non-existent charities and the fraudulent collection of funds from genuine charities. Action Fraud’s data shows that the £1.6m loss to fraud is up by 16% on the figure…

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Fundraising Regulator’s Annual Complaints Report finds complaints about online fundraising increased by 252% during the pandemic

Online fundraising was the most complained about method of fundraising during the height of the pandemic, according to the Fundraising Regulator’s latest Annual Complaints Report. From 1 April 2020 to 31 March 2021, 56 of the UK’s largest fundraising charities reported 5,836 complaints about online fundraising to the Fundraising Regulator, which is a 252% increase on the figure reported in the previous year.  Online fundraising methods include social media, charity websites and advertising banners. It is the first time in four years that online fundraising is the most complained about…

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Fundraising Regulator publishes its latest Annual Report and Accounts, which reflect the impact of Coronavirus on fundraising

The Fundraising Regulator has published its latest annual report and published the following post on their website here: Today we published our latest Annual Report and Accounts, which highlight how we reprioritised our work amid the unprecedented challenges facing the fundraising sector from March 2020 onwards. Our reporting period (1 September 2019 to 31 August 2020) falls six months before and six months after the Coronavirus pandemic began. The report explains how, in response to the pandemic, we focused our efforts on producing guidance to ensure that both fundraisers and…

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Fundraising Regulator publishes fourth Annual Complaints Report

The Fundraising Regulator has published its fourth Annual Complaints Report, which analyses complaints we have received over the past year, alongside complaints reported by some of the UK’s largest charities.  Complaints to the Fundraising Regulator from members of the public have increased marginally by 13% compared to last year. In total, we received 836 complaints, compared to 737 in 2018/19. The methods of fundraising most complained about to us were charity bags (22%), online fundraising (11%) and face-to-face fundraising (11%). Throughout 2019/20, we received 131 complaints about unwanted charity bags,…

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Fundraising Regulator publishes results of review into compliance with fundraising reporting requirements

The Fundraising Regulator has published the results of its latest review into charities’ compliance with the fundraising reporting requirements in Section 13 of the Charities (Protection and Social Investment) Act 2016 and has updated its guidance to support charities to meet the requirements. It is a legal requirement under the Act for charities registered in England and Wales with a gross income of over £1 million to include statements on their fundraising activities in their annual report. The review assesses a sample of 187 charity annual reports against the six…

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