Alzheimer’s Society and Santander win five partnership awards

Alzheimer’s Society’ work with Santander UK in 2022 has been celebrated with five new awards, recognising our partnership and tireless efforts to create policies, schemes and initiatives that help Santander become a dementia-friendly organisation.

The partnership between Santander UK and Alzheimer’s Society continues to provide cause for celebration. To date, Santander’s incredible employees have fundraised over £3.6 million. We are also proud to announce five new awards won by our partnership which recognise our work together in 2022.


Business Charity Awards for Banks & Financial Services


Third Sector Awards for Corporate Partnership of the Year

Third Sector Award logo

Winner – gold

Corporate Engagement Awards for Best CSR Activity/Programme to Support or Develop a Corporate Reputation

Corporate Engagement Award - gold

Winner – silver

Corporate Engagement Awards for Best Charity, NGO or NFP Programme

Corporate Engagement Award - silver

​Highly commended

Just Group Vulnerable Customer Awards for Company of the Year – 20+  advisers

Just Group award logo

These awards recognise the best initiatives, campaigns and success stories during the previous year for corporate and charity partners.

Some examples of our successes include:

  • Over 50% of Santander employees became Dementia Friends through their e-learning system – that’s nearly 12,000 colleagues.
  • 129 colleagues received specialist Dementia Ambassadors training and can now support people affected by dementia across the UK.
  • 96% of Santander employees feel better equipped to support people affected by dementia as a result of the training – a staggering statistic achieved against the backdrop of a pandemic.
  • We worked with Santander to launch a portfolio of dementia-friendly products and services to support customers and their workforce. These include the Carer’s Card, the Santander Dementia Guide and the Working Carers guidance, designed to support those who are managing work and providing unpaid care for a dependant.

One unique element of the partnership is our Santander Dementia Steering Group, made up of lived experts including people affected by dementia, and both Santander and Alzheimer’s Society colleagues.

Together this group has influenced and improved 16 Santander products and services, including creating the Dementia Guide, making ATM journeys more dementia friendly and providing regular insight for new supported banking options.

One of our group commented:

‘…the alliance between Alzheimer’s Society and Santander is powerful… A corporation wishing to learn and model their policy on my expert knowledge is rare and visionary.’

Santander also worked with us during the coronavirus crisis. With the launch of the QuaranTea campaign, over 300 Santander employees became Companion Callers, making befriending calls for people affected by dementia, providing more than 7,500 friendly and vital chats.

These new awards build on the six awards won for our work in 2021:

Winner – Charity Times Award for Corporate National Partnership Award

Winner – Financial Times’ Diversity in Finance Awards for Championing Disability Inclusion

Winner – Dementia Hero Award for Best Dementia Friendly Organisation

Winner – silver – Corporate Engagement Award for Best charity, NGO or NFP programme

Highly Commended – Business Charity Awards Best Charity Partnership with a Financial Institution

Winner – Better Society Award for Best Partnership with a Health Charity

One person with dementia told us:

‘The volunteer has been…a real lifeline. If it wasn’t for his phone calls, I wouldn’t have been able to get through lockdown mentally.’

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