PSA publishes Annual Market Review 2020/21

In a year where businesses throughout the economy struggled with the impact of the pandemic, the phone-paid services market performed relatively well, contracting by 2.7%.  

Phone-paid services offered by charities and broadcasters performed especially well with revenues for these parts of the market increasing to £65.8m (up £25.7m) and £154.4m (up £27.8m) respectively.  

The Phone-paid Services Authority (PSA) commissioned Analysys Mason to conduct this year’s Annual Market Review. Based on a survey of 5,000 users of phone-paid services and industry interviews, the Annual Market Review is an in depth look at the phone-paid services market and consumer experiences of it. It also forecasts the market for the following three financial years.  

Read the full report

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