Refund Refusal is branded ‘a Disgrace’ as demand for refund advice rises by 350%.

Citizens Advice Scotland has called for action to help consumers who have been unable to get refunds for cancelled flights, holidays and events during the Covid-19 crisis. The charity is today revealing figures from its public advice website which show the numbers of visits to the pages about refunds for flights and holiday cancellations has spiked by 346% compared to the same period last year. The number of visits to the new page ‘refunds due to coronavirus’ since 23 March is 2,196. Cases brought to the Scottish CAB network include a…

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CAS offers help to EU Settlement applicants

Citizens Advice Scotland has responded to the news that 50,000 people in Scotland have applied to the EU Settlement scheme, seeking leave to remain in Scotland after Brexit. CAS Chief Executive Derek Mitchell said, “We are pleased that so many people are applying to the scheme. We have helped many of these people through the process, but we think there may be many more who would like to apply but don’t know how to go about it. “The Scottish CAB network runs a special service offering free assistance to any…

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