Progress made by UK financial services sector in offering better accessibility support to deaf customers, report finds

A new report from the Lending Standards Board (LSB) shows the progress made by UK banks and lenders over the last 12 months in offering better accessibility support to deaf customers, one year from the launch of the LSB’s 2023 Access for d/Deaf Customers in Banking & Credit research. In the UK, one in five adults are deaf, have hearing loss, or tinnitus. Hearing loss affects more than 40% of people over 50 years old and 70% of people over 70. The LSB’s 2023 research and accompanying report highlighted the…

Read More

Unlocking untapped potential: LSB launches report on financing for ethnic minority-led businesses

The Lending Standards Board (LSB) has recently announced the release of its latest inclusion report, ‘Increasing Access to Finance for Ethnic Minority Led Businesses’. The report, launched at an event in London last night, represents the third instalment of the LSB’s series on inclusion. It highlights the barriers faced by ethnic minority led businesses and underscores the crucial role that financial institutions play in unlocking the untapped potential. Ethnic minority entrepreneurs, including those from Black, Asian, and other minority groups, contribute an estimated £25 billion to the UK economy annually,…

Read More

Green finance under regulator’s microscope as SMEs lag behind

The Lending Standards Board (LSB), the self-regulatory body for banks and lenders, is urging financial services firms to feed-in on how its protection Standards for business customers can help drive sustainability in financial services – while providing good outcomes for customers.  The LSB has published a report examining the provision of green finance products for SMEs, finding that while demand for, and interest in, these products is growing, many smaller businesses still face barriers accessing sustainable financial products.  This was reflected in relatively low take up: the LSB identified around…

Read More