Kidney patients sign up for extra Thames Water care

A new partnership between Thames Water and the National Kidney Federation charity has helped almost 350 people register for extra support should their water supply be interrupted. Before the coronavirus lockdown, representatives from the Royal Free Hospital Kidney Patient Association (RFKPA) and Thames Water visited dialysis patients at five hospitals and renal units in west London, including St Pancras Hospital, Tottenham Hale Renal Unit and the Edgware Dialysis Centre, to encourage them to join the water company’s free Priority Services Register – a database of customers who would struggle to…

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Thames Water publishes latest environment, social and governance statement

Thames Water has published its second Environment, Social and Governance (ESG) Statement.  It brings together four years of data in an accessible and transparent format to give a balanced view of the company’s performance against key ESG measures. It outlines performance against the following criteria:   Environment: The effect operations have on the natural environment  Social: Relationships with employees, suppliers, customers and communities, and external impact on the economy Governance: The way the business is governed, covering leadership, remuneration, audits and internal control and external shareholder dividends  While Thames Water has published ESG data and information in other documents this year,…

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Thames Water reaches millions by using bloggers to spread water efficiency message

Thames Water has become one of the first utility companies to sponsor social media influencers to deliver key messaging and advice to its customers. The company worked alongside more than 30 fitness, parenting and food bloggers to spread the message of water efficiency, reaching more than 2.8 million people over the 150-day campaign. The influencers were used to inspire customers on ways to be water wise in their own homes, from using nutrient-rich waste cooking water on house plants to teaching children to use collected rainwater to clean bikes. The…

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First cycle lane to use ‘plastic’ surface will save a million bags from landfill

Thames Water has re-opened a London cycle route closed for almost a decade while also managing to prevent more than a million plastic bags going to landfill. Working with partner Balfour Beatty, the UK’s largest water company has spent the last 18 months upgrading the Victorian sewers running through the Waterworks Bridge in Stratford. Once this vital work to keep the capital’s sewage network flowing was complete, efforts focused on re-surfacing the route which runs over the bridge and has been shut since work started on regenerating the area for…

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Reading Festival sewage turned into electricity

Hundreds of thousands of litres of sewage from the toilets at Reading Festival was transformed into renewable energy. Thames Water worked night and day to process and treat the enormous quantity of poo and pee generated by thousands of music fans over five days. But festival-goers were also being urged to be mindful of what else goes into the toilets after tents, mobile phones and sleeping bags have had to be fished out in previous years. Nine tankers, which can each carry almost 19,000 litres of sewage, worked from 6am…

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