Thames Water lends support to domestic abuse victims

Thames Water has become the first water company to provide an ‘Online Safe Spaces’ service to support victims of domestic abuse.  ‘Online Safe Spaces’ is a virtual portal which provides a pop-up window on a company’s website to help abuse victims access support and advice, while leaving no internet history trace. It also provides quick exit options for the person seeking information.  During the first national lockdown the domestic abuse charity Refuge reported an increase in demand for its National Domestic Abuse Helpline services, while Women’s Aid reported lockdown restrictions…

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Water Companies vow to protect rare chalk streams

Thames Water, Anglian Water, Affinity Water and Southern Water have vowed to invest millions of pounds to protect the country’s chalk streams by reducing the amount of water they abstract from them for public drinking supply and cutting pollution. The pledge was made at an online Chalk Stream Summit organised by the Chalk Rivers Action Group (CRAG) and attended by water minister, Rebecca Pow, along with representatives from several environmental groups plus senior leaders from Thames Water, Anglian Water, Affinity Water and Southern Water. At the summit each water company…

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Kidney patients sign up for extra Thames Water care

A new partnership between Thames Water and the National Kidney Federation charity has helped almost 350 people register for extra support should their water supply be interrupted. Before the coronavirus lockdown, representatives from the Royal Free Hospital Kidney Patient Association (RFKPA) and Thames Water visited dialysis patients at five hospitals and renal units in west London, including St Pancras Hospital, Tottenham Hale Renal Unit and the Edgware Dialysis Centre, to encourage them to join the water company’s free Priority Services Register – a database of customers who would struggle to…

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Thames Water publishes latest environment, social and governance statement

Thames Water has published its second Environment, Social and Governance (ESG) Statement.  It brings together four years of data in an accessible and transparent format to give a balanced view of the company’s performance against key ESG measures. It outlines performance against the following criteria:   Environment: The effect operations have on the natural environment  Social: Relationships with employees, suppliers, customers and communities, and external impact on the economy Governance: The way the business is governed, covering leadership, remuneration, audits and internal control and external shareholder dividends  While Thames Water has published ESG data and information in other documents this year,…

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Thames Water reaches millions by using bloggers to spread water efficiency message

Thames Water has become one of the first utility companies to sponsor social media influencers to deliver key messaging and advice to its customers. The company worked alongside more than 30 fitness, parenting and food bloggers to spread the message of water efficiency, reaching more than 2.8 million people over the 150-day campaign. The influencers were used to inspire customers on ways to be water wise in their own homes, from using nutrient-rich waste cooking water on house plants to teaching children to use collected rainwater to clean bikes. The…

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