Hilton and American Express to Donate Up to 1 Million Rooms to Frontline Medical Professionals During COVID-19 Crisis

Hilton and American Express announced that the companies, in partnership with Hilton’s ownership community, will donate up to 1 million hotel room nights across the United States to frontline medical professionals leading the fight against COVID-19.

Beginning next week, Hilton and American Express will make rooms available without charge to doctors, nurses, EMTs, paramedics and other frontline medical staff who need a place to sleep, recharge or isolate from their families through the end of May.

Hilton is initially working with 10 associations who collectively represent more than 1 million healthcare workers to provide access to the program, designed to support individuals who would otherwise have to spend their own money on accommodations.

“During this crisis, we have seen so many examples of medical professionals working in the most challenging circumstances, sacrificing their own needs to the greater good. They truly are heroes,” said Hilton President and CEO Christopher J. Nassetta. “We are honored to extend Hilton hospitality to them during this difficult time.”

American Express, Hilton’s long-standing strategic partner, is investing alongside Hilton in the donation of the hotel rooms, which will be provided at or below cost by Hilton’s network of independent owners and franchisees.

“Our medical workers who are courageously and selflessly serving on the frontlines in the coronavirus crisis represent the best of who we are,” said American Express Chairman and CEO Stephen J. Squeri. “We’re honored to support this initiative with our longtime partner, Hilton, to provide the heroes in our communities a place to rest, recharge and help keep their loved ones safe during this time.”

William Jaquis, MD, FACEP, president of the American College of Emergency Physicians, said the room donation will be welcome relief for the thousands of medical staff enduring long hours under challenging circumstances.

“Knowing that there is a safe, clean and comfortable hotel room waiting for you at the end of a long shift can make all the difference in the world right now,” Dr. Jaquis said. “The kind of compassion and caring that Hilton and American Express are offering has never been more welcome.”

Rooms will be available across a variety of Hilton brands, including Hampton by Hilton, Hilton Garden Inn, DoubleTree by Hilton and others. Hotels will be staffed by Team Members who have received additional training on relevant health and safety measures to safeguard their own and their guests’ well-being. Hotel rooms and common areas will continue to be sanitized using industrial-grade cleaners and updated cleaning protocols. In some high-demand locations, room availability may be limited at times. 

Nassetta credited owners from Hilton’s portfolio for joining the effort. “Across the United States, owners of Hilton hotels of every brand are eager to support their communities and be part of the solution. They have been instrumental in making this response possible.”

The following organizations will provide their networks with further details about booking rooms through this program, which is currently planned to cover stays from April 13 through May 31.

  • American Association of Critical Care Nurses
  • American College of Emergency Physicians  
  • American Hospital Association
  • American Nurses Association
  • Emergency Medical Residents Association
  • Emergency Nurses Association
  • National Association of Emergency Medical Technicians
  • Society of Critical Care Medicine
  • Society of Emergency Medicine Physician Assistants
  • Society of Hospital Medicine

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