Tag: Which?

Neither clean nor green: ‘sustainable’ funds falling short of investors’ expectations, Which? research reveals

Stuart Mitchell

Sustainable funds – often referred to as Environmental, Social and Governance (ESG) funds – have become one of the fastest growing sub-sectors in the investment industry. In 2021, of the £43.2 billion that was invested into retail funds by UK investors, £16 billion was put into ‘responsible funds’, Investment Association figures show. There are many labels for investments that consider more than just profits, but Which? research suggests there is often a mismatch between what investors understand to be “ethical” and the fund management industry’s definitions. The consumer champion surveyed…

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Paid-for advertising desperately needed in the Online Safety Bill amid epidemic of fraud, Which? warns

Stuart Mitchell

Consumers believe social media platforms and search engines are failing to adequately protect them from scams, new Which? research has revealed – highlighting why the inclusion of paid-for advertising in the Online Safety Bill is desperately needed.  The consumer champion, alongside online scam victims, MPs and consumer and business organisations, is today calling on Nadine Dorries, Secretary of State for DCMS, and the government to include paid-for advertising in the Online Safety Bill to help tackle an epidemic of scams gripping society.  Which?’s research found that four in 10 (43%)…

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Seven in 10 disabled consumers have faced delivery problems in the past year, Which? reveals

Stuart Mitchell

Which? is calling for online retailers to make it easier for shoppers to specify delivery instructions as new research shows that seven in 10 disabled consumers experienced delivery problems in the last year.  A joint survey carried out by Which? and the Research Institute of Disabled Consumers found that seven in 10 (72%) disabled consumers surveyed had faced one or more problems with a delivery over the last 12 months.  Half of those with a delivery issue (53%) said the courier did not wait long enough for them to answer…

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Cutting consumer confusion – and costs – is key to cutting emissions, says Which? in COP26 report

Stuart Mitchell

UK consumers support setting ambitious targets and making big changes to their lives to support the transition to net zero, but they need much greater support from the government and businesses across the UK, according to a major new report from Which?.  With the UK set to host the United Nations Climate Change Conference COP 26 in Glasgow in less than a month, it is clear that to meet the country’s net zero requirements, millions of households will have to make fundamental changes – particularly to how they travel, heat…

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Smishing attacks in the UK grew by nearly 700% in the first six months of 2021, Which? reveals

Stuart Mitchell

Major banks and delivery companies are adopting a new best practice guide for texting customers devised by Which?, as the consumer champion reveals that ‘smishing attacks’ have increased dramatically over the first six months of 2021. The worrying number of smishing scams in 2021 –  including scam text messages pretending to be from legitimate organisations such as banks, delivery companies and phone networks to steal consumers’ money and personal information – has led the consumer champion to publish an SMS best practice guide for businesses on how to protect their…

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