Tag: Which?

Consumer champion launches new Which? Fund for innovative research to help under-represented groups of consumers

Stuart Mitchell

Which? has launched a new fund offering grants for research projects aiming to make a difference for under-represented groups of consumers. As the UK’s consumer champion, Which? has worked for more than 60 years to make life simpler, fairer and safer for all consumers. Which?’s policy teams strive to uncover consumer harm and identify solutions. Over the decades, Which? has proved time and again that robust and rigorous research can provide the foundation for positive change. From securing the first ever government-enforced recall on over half a million Whirlpool fire-risk…

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New Which? research reveals the most sustainable savings providers

Stuart Mitchell

Many banks are keen to show they are considering their environmental impact as savers become increasingly conscious about the environmental impact of their money and investments. A survey of Which? members found around three in 10 (28%) care about the values of the company their savings are invested in.  However, almost seven in 10 (69%) said they would not know how to find information about a bank’s green credentials, making it difficult to compare providers.  To help consumers understand how sustainable different potential homes are for their savings, Which? worked…

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Rip-off copycat ads running rife on search engines, Which? warns

Stuart Mitchell

Copycat ads are running rife on search engines and misleading consumers into paying more than they need to for health cards, driving licences and visas – and one ad was even proposing to break the law, a Which? investigation has found.  The consumer champion searched on Google for common travel documents – such as health cards, visas and international drivers’ licences – to see whether copycat ads would appear.  These copycat ads are paying for prime slots at the top of search engines – often appearing above the official website…

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Product packaging less recyclable in the UK than other countries, Which? reveals

Stuart Mitchell

The packaging of popular branded products is less recyclable in the UK compared with other countries, Which? has found, as research from international consumer groups reveals consumers around the world face barriers to recycling.  Which?, along with eight international consumer groups representing 1.8 billion people, analysed the packaging of 11 global household products, such as Coca-Cola, Nutella hazelnut spread and Whiskas cat food, to reveal if the packaging was recyclable in practice – which means there is an existing collection, sorting and recycling system to allow consumers to actually recycle…

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Misleading customer service ads on Google are costing consumers, Which? reveals

Stuart Mitchell

Consumers are being misled into using claims firms or dialling premium-rate numbers when trying to make an insurance claim, because ‘click to dial’ ads are appearing above insurers’ websites on Google, a Which? investigation has found.  Which? analysed search results for the terms people most commonly use when searching for their car insurer’s phone number on Google, the default search engine on Android phones and Apple iPhones. The consumer champion found claims management companies (CMCs) and premium-rate call connecting services competing for their adverts to appear above the insurer’s own website. …

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