Waitrose launches Food to Feel Good About brand promise with new campaign

Waitrose has launched its new brand promise – Food to Feel Good About. This will be an integrated brand campaign highlighting quality, taste, ethics and value, to celebrate food that makes a positive difference.

The new brand campaign supports our ambition to go further in our ambition to give animals a better life and farmers a better future, and to look after people and the planet – all in our pursuit of offering the highest quality and best tasting food. 
Our new brand expression builds on the direction set in our Partnership Purpose and our Waitrose Customer Strategy which has been based on insight from over 4,000 target customers and Partners. We wanted to build on our brand’s natural strengths to make Waitrose even more appealing to our customers. 

In the advertising we boldly state, “when we ask more questions, we get better answers” to help deliver the best quality, even more delicious food – always at fair prices. The campaign asks a series of questions about the food we all eat, positioning Waitrose as always challenging, always questioning and always going further to find out if there is a better way. 

The hero 60 second TV ad created by adam&eveDDB and directed by the award-winning Bryan Buckley of Hungryman, is narrated by actor and comedian Jamie Demetriou (Stath Lets Flats, Fleabag), as it takes viewers on a joyful journey through different food moments, with a new and more confident tone of voice for the brand. 

Waitrose Partner Vanessa Jones appears in Wookey Hole, showing delicious Wookey Hole cheddar. Vanessa, who has worked for Waitrose for 26 years, is a cheese specialist and shows the care behind every product. 

The campaign launched on Tuesday, 20th September in marquee spots throughout the campaign including Great British Bake Off with 60 and 30 second spots. 

Martin George, Customer Director at Waitrose, commented: “We wanted to create a fully integrated campaign to bring together the quality, taste, ethics and value our customers can feel good about. 

“With customers becoming increasingly discerning about where they spend their money, our ambition is to ensure that our brand refresh will help to make Waitrose feel more relevant and more compelling for our customers.”

The media campaign was planned and bought by MG OMD and will run across TV, BVOD, You Tube, OOH, Print, Display & Social, creating a multi-touchpoint campaign that delivers impact and cut-through with our most valuable audiences. 

Geraldine Ridgway, Executive Director at MG OMD, commented: “Within this campaign it was critical that we not only landed quality and taste, but successfully communicated to our audience the lengths Waitrose goes to when it comes to sustainability and welfare too.

“As a result, we have created a multi-channel campaign, which includes a mix of high impact formats to boldly land Food To Feel Good About, alongside a data led targeting approach, to ensure we are reaching the most relevant audiences and most importantly, our audiences are seeing all proof points”.

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