Tag: Which?

Consumers recognise their role in reducing their climate impact but need more support in order to make the switch to more expensive green technologies such as electric vehicles and heat pumps, Which? research has found.  The consumer champion is concerned that the government weakening its green targets risks endangering the business investment that consumers need to play their part in tackling climate change. Which?’s research revealed that a majority of people want to do their bit to help combat climate change, with three in four (78%) UK adults expressing concern…

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Millions of households are struggling to get their finances back on track after the post-festive crunch as the number of missed payments on mortgages, utility bills and other essential spending remains stubbornly high, according to Which?’s Consumer Insight Tracker. January is usually the month where the highest number of households tend to miss or default on housing, bill, loan or credit card payments, as people face a reckoning over the cost of Christmas. Usually, this figure is lower in February and March as people get their finances under control –…

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The price of basic groceries such as butter, milk and cheese soared by up to 30% year on year in December, according to Which?’s inflation tracker, as new research from the consumer champion shows trust in the sector plummeting during the cost of living crisis. Which?’s supermarket food and drink inflation tracker records the annual inflation of tens of thousands of food and drink products across three months at eight major supermarkets – Aldi, Asda, Lidl, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose – to see how inflation is impacting everyday…

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Some retailers and returns services are potentially breaking the law over returns for disabled consumers, a Which? investigation has found. Which?’s joint survey with the Research Institute for Disabled Consumers (RIDC) found one in two (49%) disabled consumers who needed to return an item in the last year experienced issues. One in seven (14%) said they could not return the item via the retailer’s suggested returns method, while one in five (22%) felt the retailer did not make reasonable adjustments to facilitate their return. One in two (50%) of those…

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